Intercom
Update Intercom contacts with their unique share link and referrer information.
Note: The Intercom integration is only available to users on a GrowSurf paid plan.

Sync with Intercom

Step 1: In Campaign Editor > 4. Options > Integrations, click the Connect to Intercom button
Step 2: Log in to Intercom
Step 3: Once connected, choose an Intercom Tag that you want to automatically sync to. GrowSurf will update/add Intercom contacts with their unique share link and referrer information every time a new participant is added or referred to your referral campaign.

Examples

​View our Intercom tutorials to see different kinds of examples that you can copy/paste into your email templates.

Contact Attributes

GrowSurf will automatically create these new contact attributes for your Intercom contacts.
Contact Attributes
Tag
Type
Description
Example
growsurf_share_url
{{ custom_data.growsurf_share_url }}
TEXT
The participant's unique referral link
https://growsurf.com?grsf=absc123
growsurf_participant_id
{{ custom_data.growsurf_participant_id }}
TEXT
The participant's unique GrowSurf ID
abc123
growsurf_participant_first_name
{{ custom_data.growsurf_participant_first_name }}
TEXT
The participant's first name
Bob
growsurf_participant_last_name
{{ custom_data.growsurf_participant_last_name }}
TEXT
The participant's last name
Loblaw
growsurf_referrer_first_name
{{ custom_data.growsurf_referrer_first_name }}
TEXT
The first name of the participant's referrer (if applicable)
Gavin
growsurf_referrer_last_name
{{ custom_data.growsurf_referrer_last_name }}
TEXT
The last name of the participant's referrer (if applicable)
Belson
growsurf_referrer_email
{{ custom_data.growsurf_referrer_email }}
TEXT
The email address of the participant's referrer (if applicable)
growsurf_total_referral_count
{{ custom_data.growsurf_total_referral_count }}
NUMBER
The participant's all-time referral count
0
growsurf_monthly_referral_count
{{ custom_data.growsurf_monthly_referral_count }}
NUMBER
The participant's current month referral count
19
growsurf_prev_monthly_referral_count
{{ custom_data.growsurf_prev_monthly_referral_count }}
NUMBER
The participant's previous month referral count
200
growsurf_next_milestone
{{ custom_data.growsurf_next_milestone }}
TEXT
The text for the next/upcoming milestone reward (only applies to milestone rewards. See example here)
You are only 2 referrals away from winning a free t-shirt!
growsurf_next_monthly_milestone
{{ custom_data.grsf_next_monthly_milestone }}
TEXT
The text for the next/upcoming monthly milestone reward (only applies to milestone rewards. See example here)
You are only 2 referrals away from winning a free t-shirt!
growsurf_total_invite_count
{{ custom_data.grsf_total_invite_count }}
NUMBER
The participant's all-time invite count
112
growsurf_total_impression_count
{{ custom_data.grsf_total_impression_count }}
NUMBER
The participant's all-time impression count
150
You can use these attributes in your Intercom email templates. Whether you launch a new marketing campaign or have an automated Intercom campaign going on, make sure to always include {{ custom_data.growsurf_share_url }}in your emails to provoke your people to make referrals!

Troubleshooting Tips

  • If the new participant isn't being added to Intercom or if they are being added but their unique referral link isn't being synced to Intercom:
    • Activity logs on your GrowSurf participant's detail page will denote if they were added to Intercom (In the case of failure, GrowSurf will re-attempt to add them for 7 days).
  • If you cannot see the GrowSurf participant's custom attributes within Intercom:
    • To see custom attributes within your Intercom contact details you must first add them within your Intercom Qualification Settings. Click the blue "Add Data" button at the bottom within these settings and add the GrowSurf attributes you wish to see. Once added, navigate back to the GrowSurf participant's contact record within Intercom. The GrowSurf attributes you added should now be displayed.
  • If the GrowSurf participant's referral count attributes are not being updated within Intercom:
    • Intercom can take up to several minutes to display the updated GrowSurf participant data within their UI. If data is not immediately available, please refresh the Intercom contact you are viewing. Once refreshed, you should see the updated GrowSurf participant data within Intercom after one to two minutes.
Last modified 4mo ago