Tango Card
Automatically fulfill gift card rewards where winners can pick from top retailers (e.g, Amazon, Starbucks) and/or donate to non-profits.
Note: The Tango Card integration is only available to users on a GrowSurf paid plan, and is only available to companies based in the following countries: USA, Canada, United Kingdom, France, Germany, Italy, Netherlands, Spain.
The default currency you choose for your GrowSurf campaign determines which country your recipients can redeem their gift cards in. For example, if your default currency is USD then only USD gift cards can be selected for redemption.
What is Tango Card?
Tango Card is a free service that lets you easily reward winners of your referral campaign with their choice of e-gift cards or non-profit donations.
Tango Card is 100% free to use. You only pay for the value of the e-gift cards that you issue to your winners.
Here are some additional things to note:
GrowSurf automatically creates a new Tango Card account for you. You do not need to create a separate Tango Card account yourself.
Your GrowSurf Tango Card account is separate from any external Tango Card accounts you already own. You may request to transfer funds from your external accounts to your GrowSurf Tango Card account by contacting Tango Card support.
How Tango Card Looks to Your Winners
Watch the video below to see how easy it is for your recipients to receive a Tango Card Reward Link via email and then redeem it for their choice of gift card rewards.
Benefits of Using Tango Card:
You control your total spending by funding your account upfront (via ACH/wire, check, or credit card)
Your winners can choose and combine their choice of e-gift cards from a wide variety of top retailers such as Amazon, and Starbucks, as well as donate to non-profits
E-gift cards deliver instantly, have a digital trail, and require no inventory
Tango Card provides customer support to assist in handling any/all issues, available Monday to Friday 7:30 am—5:00 pm PST
How to Connect to Tango Card
Step 1: In the GrowSurf Campaign Editor - Options step, click the Connect to Tango Card button.
You must first select a default currency for your GrowSurf account in order to use Tango Card. Please note that Tango Card is only available in USD, CAD, GBP, and EUR.
Your default currency determines which country your recipients can redeem their gift cards in. For example, if your default currency is USD then the gift card that you choose can only be redeemed in the United States.
Step 2: Connect a reward(s) to Tango Card.
First, click the Connect a Reward button.
Choose the gift cards, set the amount, then hit Save. Now, anytime this reward is unlocked by a winning participant, a Tango Card Reward Link will also be emailed to them.
Advanced feature tip: Issue different gift card amounts by using dynamic rewards
Dynamic rewards let you offer different reward values based on specific attributes of the referred friend (such as the pricing plan they signed up for) or referrer (such as their partner status).
For example, you can award $50 gift cards to winners when their referral signs up for your base plan or $100 gift cards when they sign up for a higher-costing plan.
With double-sided rewards, you have full flexibility in choosing who gets the gift card reward: (1) just the referrer, (2) just the referred person, (3) or both the referrer and referred person.
Step 4: Next, you will need to fund your Tango Card account balance upfront.
Click the Add Funds button, then choose your preferred funding method and follow the step-by-step instructions provided.
ACH/wire or check is 100% free. Credit card incurs a 3.5% processing fee.
Step 5: Verify your account balance by clicking the Back button, then clicking the Refresh Balance icon.
Once you see your account balance updated, your Tango Card integration is all set!
Important notes:
If you are adding funds via credit card for the first time, the initial deposit may take up until the end of the next business day to clear (subsequent deposits will process faster in the future).
If there are insufficient funds in your account balance when covering redemptions, your winners will not receive email links for redeeming gift cards, and you will need to retry failed redemptions at any later time.
(Optional) Step 6: To get notified when failed redemptions happen, you can enable Tango Card alert emails by updating your Notification Preferences on your account page.
Important Notes
Only companies based in the following countries can use Tango Card: USA, Canada, United Kingdom, France, Germany, Germany, Italy, Netherlands, Spain
If you are using a non-USD currency: Please note that Tango Card uses separate banks for currencies. When you add funds via ACH or wire, please make sure to view the specific instructions within GrowSurf to ensure funds are sent to the right bank. If a payment is sent to Tango Card's USD bank, it will be converted to USD prior to deposit. There may be fees or loss of funds due to this conversion.
Funding fees: Adding funds via ACH/wire or check is free. Funding via credit card incurs a 3.5% processing fee. (Note: transactions are limited to once a day and $5,000 per transaction.)
Funding via credit card:
The initial deposit made by credit card may take up until the end of the next business day for funds to clear.
If Tango Card's security team has to investigate a credit card due to red flags, processing may take an additional business day.
Once your initial deposit has cleared successfully, subsequent deposits will be processed faster in the future.
Insufficient funds: If there are insufficient funds in your account balance when covering redemptions, your winners will not receive email links for redeeming gift cards, and you will need to retry failed redemptions.
If you have manual reward approval enabled for your campaign: Tango Card Reward Link emails will only be issued to the winner(s) only after you approve the reward.
Cancellation policy: Please make sure you understand Tango Card's cancellation policy here. Please note that Tango Card can NOT cancel direct merchant brands, only unredeemed Reward Links and Prepaid Visas.
Troubleshooting Tips
If there is an issue with sending out redemption links, GrowSurf will send out a notification email to the campaign owner. The issue will also be stated in the participant's detail page when you view their reward or when you view the participant's activity logs.
Here are some reason why there may be failures when trying to send out redemption links:
There is a lack of funds in your Tango Card account.
If dynamic reward rules are enabled for the Tango Card reward, there may have been no matching rule found.
Retrying Failed Redemptions
Once you resolve the issue (such as adding sufficient funds or updating your dynamic rewards configuration), click the 'Retry Redemptions' button (see image below).
Contact Tango Card Support
GrowSurf automatically creates a Tango Card account on your behalf using your GrowSurf email. In the event that you need to contact Tango Card, please reference your Tango Card account details, including your Account Identifier (found in the popover window when you click the Contact Tango Card Support link in the Tango Card integration card).
Email cs@tangocard.com or call 1-877-558-2646 if any of the situations below apply:
You want to change the email address associated with your Tango Card account
You would like to resend gift cards to winners
Troubleshooting any issues with recipients redeeming their gift card
Email funding@tangocard.com or call 1-877-558-2646 if any of the situations below apply:
If you are experiencing any funding-related issues (credit card, ACH, wire, etc)
If you have questions or would like updates on the funding status of your account
Additional links:
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