Intercom

Update Intercom contacts with their unique share link and referrer information.

Sync with Intercom

Step 1: In Program Editor > 4. Options > Integrations, click the Connect to Intercom button.

Connect Intercom before importing participants. If participants are already in your program, follow these ESP sync options to send their GrowSurf data to Intercom.

Step 2: Log in to Intercom

Step 3: Once connected, choose an Intercom Tag that you want to automatically sync to. GrowSurf will update/add Intercom contacts with their unique share link and referrer information every time a new participant is added or referred to your referral or affiliate program.

Examples

View our Intercom tutorials to see different kinds of examples that you can copy/paste into your email templates.

Contact Attributes

GrowSurf will automatically create these new contact attributes for your Intercom contacts.

Contact Attributes	Tag	Type	Description	Example
growsurf_share_url	{{ custom_data.growsurf_share_url }}	TEXT	The participant's unique referral link	https://growsurf.com?grsf=absc123
growsurf_participant_id	{{ custom_data.growsurf_participant_id }}	TEXT	The participant's unique GrowSurf ID	abc123
growsurf_referral_status	{{ custom_data.growsurf_referral_status }}	TEXT	The referral status of the participant*	CREDIT_PENDING
growsurf_participant_first_name	{{ custom_data.growsurf_participant_first_name }}	TEXT	The participant's first name	Bob
growsurf_participant_last_name	{{ custom_data.growsurf_participant_last_name }}	TEXT	The participant's last name	Loblaw
growsurf_referrer_first_name	{{ custom_data.growsurf_referrer_first_name }}	TEXT	The first name of the participant's referrer (if applicable)	Gavin
growsurf_referrer_last_name	{{ custom_data.growsurf_referrer_last_name }}	TEXT	The last name of the participant's referrer (if applicable)	Belson
growsurf_referrer_email	{{ custom_data.growsurf_referrer_email }}	TEXT	The email address of the participant's referrer (if applicable)	[e-mail]
growsurf_total_referral_count	{{ custom_data.growsurf_total_referral_count }}	NUMBER	The participant's all-time referral count	0
growsurf_lead_count	{{ custom_data.growsurf_lead_count }}	NUMBER	The participant's current lead count (pending referrals that have not converted yet)	0
growsurf_monthly_referral_count	{{ custom_data.growsurf_monthly_referral_count }}	NUMBER	The participant's current month referral count	19
growsurf_prev_monthly_referral_count	{{ custom_data.growsurf_prev_monthly_referral_count }}	NUMBER	The participant's previous month referral count	200
growsurf_next_milestone	{{ custom_data.growsurf_next_milestone }}	TEXT	The text for the next/upcoming milestone reward (only applies to milestone rewards. See example here)	You are only 2 referrals away from winning a free t-shirt!
growsurf_next_monthly_milestone	{{ custom_data.growsurf_next_monthly_milestone }}	TEXT	The text for the next/upcoming monthly milestone reward (only applies to milestone rewards. See example here)	You are only 2 referrals away from winning a free t-shirt!
growsurf_total_invite_count	{{ custom_data.growsurf_total_invite_count }}	NUMBER	The participant's all-time invite count	112
growsurf_total_impression_count	{{ custom_data.growsurf_total_impression_count }}	NUMBER	The participant's all-time impression count	150
growsurf_language	{{ custom_data.growsurf_language }}	TEXT	The participant's program language (ISO code such as es or pt-BR)	es

*growsurf_referral_status can have one of these values:

• CREDIT_PENDING: The participant must trigger a referral before their referrer receives credit.

• CREDIT_AWARDED: The participant triggered a referral, and their referrer received credit.

• CREDIT_EXPIRED: The participant did not trigger a referral before the referral credit expired.

You can use these attributes in your Intercom email templates. For example, use {{ custom_data.growsurf_share_url }} to add each participant's unique referral link.

​​Learn more about Intercom emails here.​

Troubleshooting Tips

• Check the participant's activity logs if they do not sync. GrowSurf retries failed syncs for up to 7 days.

• If you cannot see the GrowSurf participant's custom attributes within Intercom:

  • Add the GrowSurf attributes in your Intercom Qualification Settings: click the blue "Add Data" button at the bottom and select the attributes you want to see. They then appear on the participant's contact record in Intercom.

• If the GrowSurf participant's referral count attributes are not being updated within Intercom:

  • Intercom can take a few minutes to show updated data. Refresh the contact to see it.