> For the complete documentation index, see [llms.txt](https://docs.growsurf.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.growsurf.com/integrations/intercom.md).
# Intercom
Update Intercom contacts with their unique share link and referrer information.
## Sync with Intercom
**Step 1:** In *Program Editor > 4. Options > Integrations*, click the *Connect to Intercom* button.
{% hint style="info" %}
Connect Intercom before importing participants. If participants are already in your program, follow [these ESP sync options](https://support.growsurf.com/article/385-how-can-i-sync-my-growsurf-participants-to-my-esp) to send their GrowSurf data to Intercom.
{% endhint %}
**Step 2:** Log in to Intercom
**Step 3:** Once connected, choose an Intercom Tag that you want to automatically sync to. GrowSurf will update/add Intercom contacts with their unique share link and referrer information every time a new participant is added or referred to your referral or affiliate program.
## Examples
[View our Intercom tutorials](https://docs.growsurf.com/additional-integrations/intercom/tutorials) to see different kinds of examples that you can copy/paste into your email templates.
## **Contact Attributes**
GrowSurf will automatically create these new contact attributes for your Intercom contacts.
| **Contact Attributes** | **Tag** | **Type** | **Description** | **Example** |
| ------------------------------------------ | -------------------------------------------------------- | -------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | ---------------------------------------------------------- |
| **`growsurf_share_url`** | `{{ custom_data.growsurf_share_url }}` | TEXT | The participant's unique referral link | |
| **`growsurf_participant_id`** | `{{ custom_data.growsurf_participant_id }}` | TEXT | The participant's unique GrowSurf ID | abc123 |
| **`growsurf_referral_status`** | `{{ custom_data.growsurf_referral_status }}` | TEXT | The referral status of the participant\* | CREDIT\_PENDING |
| **`growsurf_participant_first_name`** | `{{ custom_data.growsurf_participant_first_name }}` | TEXT | The participant's first name | Bob |
| **`growsurf_participant_last_name`** | `{{ custom_data.growsurf_participant_last_name }}` | TEXT | The participant's last name | Loblaw |
| **`growsurf_referrer_first_name`** | `{{ custom_data.growsurf_referrer_first_name }}` | TEXT | The first name of the participant's referrer (if applicable) | Gavin |
| **`growsurf_referrer_last_name`** | `{{ custom_data.growsurf_referrer_last_name }}` | TEXT | The last name of the participant's referrer (if applicable) | Belson |
| **`growsurf_referrer_email`** | `{{ custom_data.growsurf_referrer_email }}` | TEXT | The email address of the participant's referrer (if applicable) | |
| **`growsurf_total_referral_count`** | `{{ custom_data.growsurf_total_referral_count }}` | NUMBER | The participant's all-time referral count | 0 |
| **`growsurf_lead_count`** | `{{ custom_data.growsurf_lead_count }}` | NUMBER | The participant's current lead count (pending referrals that have not converted yet) | 0 |
| **`growsurf_monthly_referral_count`** | `{{ custom_data.growsurf_monthly_referral_count }}` | NUMBER | The participant's current month referral count | 19 |
| **`growsurf_prev_monthly_referral_count`** | `{{ custom_data.growsurf_prev_monthly_referral_count }}` | NUMBER | The participant's previous month referral count | 200 |
| **`growsurf_next_milestone`** | `{{ custom_data.growsurf_next_milestone }}` | TEXT | The text for the next/upcoming milestone reward (only applies to milestone rewards. [See example here](https://docs.growsurf.com/developer-tools/embeddable-elements#embedded-next-milestone)) | You are only 2 referrals away from winning a free t-shirt! |
| **`growsurf_next_monthly_milestone`** | `{{ custom_data.growsurf_next_monthly_milestone }}` | TEXT | The text for the next/upcoming monthly milestone reward (only applies to milestone rewards. [See example here](https://docs.growsurf.com/developer-tools/embeddable-elements#embedded-next-milestone)) | You are only 2 referrals away from winning a free t-shirt! |
| **`growsurf_total_invite_count`** | `{{ custom_data.growsurf_total_invite_count }}` | NUMBER | The participant's all-time invite count | 112 |
| **`growsurf_total_impression_count`** | `{{ custom_data.growsurf_total_impression_count }}` | NUMBER | The participant's all-time impression count | 150 |
\*g*rowsurf\_referral\_status* can have one of these values:
* `CREDIT_PENDING`: The participant must trigger a referral before their referrer receives credit.
* `CREDIT_AWARDED`: The participant triggered a referral, and their referrer received credit.
* `CREDIT_EXPIRED`: The participant did not trigger a referral before the referral credit expired.
You can use these attributes in your Intercom email templates. For example, use `{{ custom_data.growsurf_share_url }}` to add each participant's unique referral link.
[Learn more about Intercom emails here](https://www.intercom.com/help/en/articles/247-create-custom-email-templates).
## **Troubleshooting Tips**
* Check the participant's activity logs if they do not sync. GrowSurf retries failed syncs for up to 7 days.
* **If you cannot see the GrowSurf participant's custom attributes within Intercom:**
* Add the GrowSurf attributes in your [Intercom Qualification Settings](https://app.intercom.com/a/apps/ba5inddz/settings/qualification-settings): click the blue "Add Data" button at the bottom and select the attributes you want to see. They then appear on the participant's contact record in Intercom.
* **If the GrowSurf participant's referral count attributes are not being updated within Intercom:**
* Intercom can take a few minutes to show updated data. Refresh the contact to see it.
---
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