> For the complete documentation index, see [llms.txt](https://docs.growsurf.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.growsurf.com/integrations/help-scout.md).
# Help Scout
View Help Scout customers' referral information right within Help Scout.
## Connect to Help Scout
**Step 1:** In *Program Editor > 4. Options > Integrations*, click the *Connect to Help Scout* button.
**Step 2:** Once connected, GrowSurf shows two fields called "Callback URL" and "Secret Key". You will use them in Step 6.
**Step 3:** Log into your [Help Scout](http://secure.helpscout.net/) account and navigate to *Manage > Apps.*
**Step 4:** Scroll to the bottom of the page and click *Build a Custom App.*
**Step 5:** Click on the *Create App* button on the left-hand side.
**Step 6:** For *App Name* type "GrowSurf", and for *Content Type* select "Dynamic Content". From Step 2 above, copy and paste the Callback URL and Secret Key values into their respective fields. Lastly, check the Help Scout mailbox where you want the GrowSurf app displayed.
You should now see a screen that looks like the one below:
**Step 7:** Click the *Save* button. Now, when a GrowSurf participant has the same email address as a Help Scout customer, Help Scout shows their GrowSurf information.
## Using GrowSurf in Help Scout
When you open a customer conversation in your Help Scout mailbox, you will see the GrowSurf participant's properties on the right-hand side.
Here are some examples of how to use the GrowSurf app within Help Scout:
* Have your support team end conversations by sharing the customer's *GrowSurf Share URL*. An example canned response could be the following:
`"Thank you for contacting us today! Please let me know if you have any further questions. If you're enjoying your experience with us, we are running a referral program where you and a friend can both receive $50. Here is your unique link that you can directly share: https://yoursite.com?grsfb=abc123`
* Troubleshoot issues related to your GrowSurf referral or affiliate program directly within Help Scout by viewing the participant's details such as their referrer information, and their total and monthly referral counts.
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